Fixkod helps cities, municipalities and property managers reduce costs, increase customer satisfaction, and minimize environmental impact by digitizing follow-up, documentation and customer service requests with the help of AI and QR-codes.
Fixkod offers a smart QR-code for anything and everything that needs to be fixed, checked, cleaned, maintained, refilled or take a reading. Organizations frequently struggle with tracking and documenting cleaning and maintenance tasks performed by suppliers and employees across properties, cities, streets, and parks. When follow-ups occur, they are often manual, time-consuming, and expensive.
This creates several challenges, including labor-intensive spot checks to verify the scope and quality of completed services. Documentation is often scattered across paper records, emails, and SMS, resulting from incompatible IT systems between suppliers and clients. This lack of organization makes information not structured and not accessible for analysis as well as vulnerable to loss, especially when employees change roles.
Fixkod’s Key Features
Digitalized Documentation and Tracking: Fixkod streamlines documentation, follow-ups, and reminders through check-ins for completed tasks by both employees and suppliers.
Automated Customer Service
With AI-driven, tailored self-service solutions, the system provides specific and fast responses to customer inquiries.
Enhanced Clarity and Control
Check-ins using QR codes deliver real-time insights into where, how, and when services are performed. This ensures peace of mind by confirming that all scheduled tasks are completed as expected. The system also generates valuable data and metrics on the performance of in-house teams and external suppliers, offering comprehensive field insights.
Cost Reduction
Fixkod minimizes the risk of overbilling for undelivered services and boosts efficiency by eliminating the need for manual follow-ups and checks. Shared documentation enhances collaboration between suppliers and employees, streamlining workflows and reducing administrative burdens.
Improved Customer Satisfaction
By significantly lowering the risk of missed tasks, Fixkod ensures customers receive the expected services. Immediate access to relevant and timely information further enhances the customer experience, enabling faster and more efficient problem resolution.
Environmental Benefits
With fewer on-site checks and follow-ups required, Fixkod reduces driving and minimizes carbon emissions, contributing to a more sustainable operation.
Fixkod combines automation, data-driven insights, and sustainability to revolutionize how organizations manage cleaning and maintenance operations, delivering better results for businesses, customers, and the environment alike.
