IVL Swedish Environmental Research Institute

Digital Community Building

Region Gotland has a digital community building process, which facilitates digital case management, digital postboxes and other such administration services. This contributes to a gender-equal, open and sustainable planning and construction process.

Region Gotland, like many of Sweden’s municipalities and regions, faces the challenge of digitizing their community building process. The DiSa project, Digital Community Building, is unique in its kind as it is a municipal digitization project that has received funding to create a seamless digital community building process. It is a comprehensive effort for sustainability, efficiency and service.

The DiSa has worked to digitize matters and information in the administration. A project group at the Public Works Administration investigated how the digital dialogue with users and customers on Gotland can be improved. By talking to business, civil society, housing and visitors, the project group aimed to find out what customers and users prioritize and think is important for the administration to improve service, accessibility and participation. By making cases and information digital, the goal is to shorten processing times, increase accessibility and be more transparent in the work. The idea is that you should easily find planning documents, be able to make an application via e-services and follow your case.

The result of the benefit calculation shows that the DiSa project, when all services are fully implemented, gives the muncipality of Gotland an internal saving of SEK 14.5 million per year. The total budget for the entire project period is SEK 26 million, which means that fully implemented, the investment is paid off within two years. In addition, there are major quality improvements for users in the community building process, both internally and externally, as well as increased legal certainty and strengthened democracy.

The project is financed by the Swedish Agency for Economic and Regional Growth, and the municipality of Gotland via the EU’s regional development fund.


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